Returning, Reassigning, or Repairing Apple Devices

Before returning a MacOS/iOS device to EECS IT or before any hardware repair, ensure the following checklist has been completed:

For MacOS devices (Macbook Pro, Macbook Air, iMac, Mac Studio, Mac Mini, Mac Pro), there are a couple more checklist items.

  • Do not wipe, format, or factory reset the system. EECS IT will handle this for you as part of our standard procedure for returns and reassignments.
  • Ensure that the original IT Staff account still exists on the system. If this account has been removed, please let us know when you bring it in so we can create another account with you in the room.